Refund & Cancellation Policy

Last updated: February 2026

1. Free Trial

MomoRadar offers a free tier with limited features, allowing you to explore the platform before committing to a paid subscription. No payment is required to use the free plan, and no reimbursement is necessary since no charge is made. We encourage all users to thoroughly test the free tier to ensure our service meets their trading analysis needs.

2. Cancellation

Paid subscriptions may be cancelled at any time from the account settings page. Cancellation is immediate and takes effect at the end of the current billing cycle, ensuring full value of the payment is received. Upon cancellation:

• The subscription remains active until the end of the current billing period, providing continued access to all premium features.
• You will not be charged for any subsequent billing periods, and no further action is required.
• The account will automatically revert to the free plan when the paid period ends, preserving all history and saved settings.
• Reactivation is available at any time by selecting a plan from the account dashboard.

3. Refund Policy

We offer a full reimbursement within 7 days of the initial purchase. If you are not satisfied with MomoRadar within the first 7 days of a paid subscription, contact us for a complete credit to the original payment method. This satisfaction guarantee applies to all first-time subscribers to either the Basic or Pro plan.

After the 7-day eligibility window:

• Monthly subscriptions: no reimbursements are issued for the current billing period. Cancel the subscription to prevent future charges while retaining access through the end of the paid term.
• Annual subscriptions: a prorated credit may be issued at our discretion for the unused portion of the subscription, minus a 10% processing fee to cover transaction costs.

4. How to Request a Refund

To request a reimbursement, email billing@momoradar.com with the registered account email and the reason for the request. Please include any relevant details about the experience to help us improve our service. Reimbursements are typically processed within 5–10 business days and returned to the original payment method. A confirmation email will be sent once the request has been reviewed and approved.

5. Chargebacks

If you have a billing concern, please contact us before initiating a chargeback with the bank or credit card company. We are happy to resolve any issues directly and promptly. Chargebacks can result in account suspension and may incur additional fees. In most cases, disputes can be resolved more quickly and efficiently through direct communication with our billing team.

5.5 Non-Refundable Items

Certain subscription types may have modified terms. Promotional subscriptions, discounted annual plans, or special offers may be subject to different eligibility requirements or non-reimbursable terms. These exceptions will be clearly disclosed at the time of purchase. Additionally, upgrades from one plan tier to another (such as Basic to Pro) are calculated based on prorated credit and may not qualify for the standard 7-day satisfaction guarantee.

6. Changes to This Policy

We may update this policy at any time to reflect changes in our business practices, legal requirements, or service offerings. Changes will be posted on this page with an updated revision date at the top. We encourage you to review this policy periodically. Continued use of the Service after changes are posted constitutes acceptance of the revised terms. Material changes that affect subscriber rights will be communicated via email to the registered account address.

7. Contact

For billing inquiries, payment disputes, or reimbursement requests, contact us at billing@momoradar.com. Our billing team typically responds within 24 hours during business days.